How long does a transaction take?

• Domestic USD: Up to 2 hours.

• International Wire Transfer: 2–8 hours, depending on the beneficiary’s timezone. If submitted outside the beneficiary bank’s operating hours, it will settle on the next business day (T+1).

Frequently asked questions

What are Conduit's operating hours for MXN and BRL transfers?

Transfers in MXN and BRL processed through the platform follow a rate schedule based on operating hours:

• Standard rate: 9:00 AM – 3:00 PM (ET)
• After-hours rate: 3:00 PM – 8:59 AM (ET, next day)

Please note that transactions submitted outside of standard hours may receive less favorable quotes. For best pricing, we recommend submitting transfers during standard business hours.

Why doesn’t the USDT amount match the amount I sent or expected to receive?

When converting between USD and USDT - whether sending or receiving - clients sometimes expect the amount to reflect only the agreed fee (e.g., 10 bps). For example, sending $10,000 USD with a 10 bps fee might suggest you’ll receive exactly 9,990 USDT.

However, USDT is not always worth exactly 1.00 USD. Like any asset, it has a market price that can fluctuate slightly depending on liquidity and trading conditions.

This means that the final amount of USDT delivered or received reflects both:

• The agreed fee
• And the current market price of USDT at the time of the transaction

What this means for you:

Even if your fee is fixed, the market price of USDT can lead to an amount that is slightly above or below your expectations.

To avoid surprises, we recommend checking the live market rate of USDT before confirming an on/off ramp transaction.

What are the regulatory requirements for sending/receiving funds?

Each payment is subject to compliance review and must be supported by a valid payment reason and appropriate documentation (e.g., invoice or contract).

Can I send or receive funds from an individual?

• Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).

• Exception: Transfers over $100K USD may be allowed with prior compliance approval.

• Outgoing payments: Funds cannot be sent to personal accounts.

• Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).