# How to access your new Conduit account

Once you pass KYB, your Conduit account is created using the email you provided during registration.

To access it, visit [portal.conduit.financial](https://portal.conduit.financial/), enter that email, and click **“Forgot password.”** You’ll receive an email with a link to set your password—follow the instructions to log in securely and start using your account.

For additional assistance, please contact our [support team.](mailto:support@conduitpay.com)

## Frequently asked questions

### What is the minimum/maximum amount I can send with Conduit?

The minimum amount required per transaction is 10,000 USD. If you send less than this, a $35 USD fixed fee will apply.

As for maximums, there are no absolute limits, but the web app has quote limits depending on the target currency:

- **Stablecoins**: No limit.
- **USD**: Maximum quote limit is $1.50M per transaction.
- **BRL**: Maximum quote limit is 15M per transaction.
- **MXN**: Maximum quote limit is 10M per transaction.
- **EUR**: Maximum quote limit is 1.50M per transaction.

[Read more](https://support.conduitpay.com/article/what-is-the-minimum-maximum-amount-i-can-send-with-conduit)

### Can I receive proof of payment?

Yes. For each offramp, the Ops team can provide IMAD/OMAD tracking upon request.

[Read more](https://support.conduitpay.com/article/can-i-receive-proof-of-payment)

### What type of supporting documentation do I need in order to send a payment?

To process a payment, you may need to provide one of the following:

- **Invoice**
- **Agreement/Contract**
- **Purchase Order**

Each document should include: **Description of Goods/Services** – Clearly outline the items, quantities, and prices.

**Parties Involved** – Names, addresses, and contact details of both buyer and seller.

**Payment Terms** – Payment amounts, due dates, and accepted methods.

**Signatures** – Required for agreements/contracts to formalize the transaction.

**Business Justification** – If the purpose is unclear, a signed statement explaining the transaction may be required.

[Read more](https://support.conduitpay.com/article/what-type-of-supporting-documentation-do-i-need-in-order-to-send-a-payment)

### I invited a team member and they can’t log in. What should they do?

If a user you've invited is having trouble logging in after creating their account and sees a message like "Create your organization", they **should return to the invitation email** and log in using the link provided.

[Read more](https://support.conduitpay.com/article/i-invited-a-team-member-and-they-cant-log-in-what-should-they-do)