How to make an Off-Ramp in the Conduit Web App | Conduit Guides

How to make an Off-Ramp in the Conduit Web App

Here, you'll find a breakdown of how to do an off-ramp operation on our platform.

1. Go to "Send & Receive"

Navigate to the "Send & Receive" section in your Conduit account.

2. Select the Sending Cryptocurrency

In the "Send" field, choose USDC (POL), USDC (BASE), (USDC (ETH), USDT (ETH), or USDT (TRX).

3. Choose the Receiving Currency

In the "Receive" field, select the fiat currency that the recipient will receive ( BRL, COP, MXN, USD, USD (US Dollar China), USD (US Dollar Hong Kong), EUR).

4. Get a Quote

Enter the amount of cryptocurrency you want to convert or the amount of fiat you want to receive.
Minimum volume required: $10,000 USD per transaction. If below this amount, a fixed fee of $35 USD applies.
Maximum volume: Up to $1,500,000 USD. If you need a larger amount, you can split the transaction or contact the operations team.

5. Add the Sender

Funds will be deducted from your Conduit account, but you must specify the true sender for compliance purposes.
This field provides regulatory clarity by indicating the origin of the USDT funds.

Examples:

If the funds belong to your client as part of a treasury management transaction where they are selling assets, the USDT sender is your client.
If the funds come from a counterparty sending money to your client through you, the USDT sender is that counterparty. This applies when clients sell USDT and request a payment to a specific beneficiary.
If the funds are your own, the true sender is your company.

6. Add the Recipient

Select the saved recipient.

7. Specify the Purpose of the Transaction

Indicate the reason for the payment. This step is mandatory for regulatory compliance.

8. Provide Supporting Documentation

Attach relevant documents ( PDF, JPG, PNG, CSV, XLSX, or DOCX, up to 15 MB).
Drag and drop the file or click "Browse" to upload it.

Required Documentation:

Invoice, Agreement/Contract, or Purchase Order, including:
- Description of Goods / Services: The invoice, agreement / contract, or purchase order should clearly describe the goods or services being exchanged, including specifics around the items, quantities, and prices involved.
- Parties Involved: Details of both parties (e.g., buyer and seller), including business names, addresses, and contact information (e.g., a contact person or team, business email address, phone number, and website).
- Payment Terms: Specify payment amounts, dates, and acceptable methods.
- Signatures: If the document is an agreement / contract, it must be signed by authorized representatives of both parties, formalizing the business transaction.
- Business Justification: If the business purpose of the purchase is unclear, client or client’s customer should include a written statement explaining the commercial purpose of the transaction, signed by an authorized representative, to help clarify the intent behind the transaction.

9. Review and Finalize

Verify all information carefully.
Click "Continue" to complete the transaction.
Once confirmed, you will see that the transaction has been initiated, and you can track its status in the "Transactions" section.

For further assistance, contact our support team.

Frequently asked questions

Can you reverse or recall a payment?

Once a payment is completed, it can only be recalled. However, a recall may take up to 7 business days and should only be requested in urgent cases.

Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).
- Exception: Transfers over $100K USD may be allowed with prior compliance approval.
Outgoing payments: Funds cannot be sent to personal accounts.
- Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).

For more details, check out our blog on Payments to and from Individuals.

My beneficiary is in pending status, how long does it take to get approved?

If the beneficiary is created within Conduit's operational hours, the review should take no more than 10 minutes.

Can I receive proof of payment?

Yes. For each offramp, the Ops team can provide IMAD/OMAD tracking upon request.