Sending and Receiving Payments from Individuals

• Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).
  • Exception: Transfers over $100K USD may be allowed with prior compliance approval.
• Outgoing payments: Funds cannot be sent to personal accounts.
  • Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).

For more details, check out our blog on Payments to and from Individuals.

When handling international payments, ensuring compliance with financial regulations is crucial. At Conduit, we are focused on the B2B commercial payments space. This means Conduit cannot be used for personal, family, or household purposes.

Receiving Funds: Why Personal Accounts Are Not Allowed

Conduit does not accept incoming payments from personal accounts. Any funds arriving from an individual’s personal bank account will be blocked, rejected, or reversed. This policy helps:

• Ensure compliance with anti-money laundering (AML) regulations.
• Maintain transaction transparency for businesses.
• Reduce risks associated with fraudulent or unauthorized payments.

Exception: High-Value Transfers

In certain cases, transactions above $100,000 USD from a personal account may be accepted. However, the client must first:

• Complete an Enhanced Due Diligence (EDD) process.
• Provide supporting documentation on the source of funds.
• Obtain pre-approval from Conduit’s compliance team.

Without prior approval, such transactions will be blocked or returned.

Sending Funds: Restrictions on Payments to Personal Accounts

Conduit does not allow outgoing payments to personal accounts, ensuring that funds are used for legitimate business purposes. If a client attempts to send funds to an individual’s personal account, the transaction will be blocked or rejected.

Exceptions: Payroll Payments

Some business cases require sending payments to individuals. Conduit allows exceptions in the following cases:

1. Payroll providers – Authorized payroll platforms can process payments to personal accounts.
2. Employee salaries & contractor payments – Clients may pay their employees or independent contractors through Conduit. However, this requires a separate due diligence process before approval.

Why These Policies Matter

These policies help ensure that Conduit operates within regulatory frameworks and maintains the highest standards for secure cross-border transactions. By restricting payments to and from personal accounts, we help businesses:

• Prevent fraud and unauthorized transactions.
• Comply with financial regulations.
• Streamline their payment processes while reducing risk exposure.

Need More Information?

If your business requires an exception, such as payroll payments to personal accounts or processing a high-value transfer, contact our support team to determine eligibility and required documentation.

Frequently asked questions

I invited a team member and they can’t log in. What should they do?

If a user you've invited is having trouble logging in after creating their account and sees a message like "Create your organization", they should return to the invitation email and log in using the link provided.

How long does a transaction take?

• Domestic USD: Up to 2 hours.
• International Wire Transfer: 2–8 hours, depending on the beneficiary’s timezone. If submitted outside the beneficiary bank’s operating hours, it will settle on the next business day (T+1).

What is the minimum/maximum amount I can send with Conduit?

The minimum amount required per transaction is 10,000 USD. If you send less than this, a $35 USD fixed fee will apply.

As for maximums, there are no absolute limits, but the web app has quote limits depending on the target currency:

• Stablecoins: No limit.
• USD: Maximum quote limit is $1.50M per transaction.
• BRL: Maximum quote limit is 15M per transaction.
• MXN: Maximum quote limit is 10M per transaction.
• EUR: Maximum quote limit is 1.50M per transaction.

What type of supporting documentation do I need in order to send a payment?

To process a payment, you may need to provide one of the following:

• Invoice
• Agreement/Contract
• Purchase Order Each document should include: Description of Goods/Services – Clearly outline the items, quantities, and prices. Parties Involved – Names, addresses, and contact details of both buyer and seller. Payment Terms – Payment amounts, due dates, and accepted methods. Signatures – Required for agreements/contracts to formalize the transaction. Business Justification – If the purpose is unclear, a signed statement explaining the transaction may be required.