Understanding Balances

The Balances section of the Conduit platform allows you to easily view your available funds, manage your wallets, and perform key actions like deposits, withdrawals, and sending money—all from a single interface.

This guide walks you through how to use each part of the Balances screen effectively.

1. Overview of Your Balances

When you open the Balances section, you'll see:

• A total balance displayed at the top of the page (converted to USD).
• A breakdown of all your wallets, each showing the available balance and currency.
• The option to switch between list view and grid view. The platform will remember your last selected view for your next session.

2. Main Actions: Deposit, Withdraw, Send

You can initiate key actions in two places:

• From the top-right corner of the screen (for general use)
• Directly within each wallet card (which will auto-select that asset for the action)

The three main actions are:

• Deposit
• Withdraw
• Send

To successfully complete a withdraw transaction or an on/off ramp, it's important that the relevant counterparty (recipient or sender) has been created in advance. You can do this from the Counterparties section of the platform. If you're not sure how to create one, follow this guide.

3. How to Make a Deposit

1. Click Deposit.
2. The platform will show the deposit address for the selected asset.
3. Use the copy icon to copy the address easily.
4. If needed, use the dropdown to switch to a different asset.

4. How to Withdraw Funds

1. Click Withdraw.
2. Select the wallet you want to withdraw from (if not pre-filled).
3. Choose a counterparty (recipient), or add a new one.
4. Enter the amount and confirm the details.
5. Submit the withdrawal request.

5. How to Send Money

From the Send Money option, you can initiate:

• On-ramps (fiat to crypto)
• Off-ramps (crypto to fiat)
• Wallet-to-wallet transfers
• Fiat to fiat transactions

Steps:

1. Click Send
2. Choose the type of transaction.
3. Enter the amount and select the currency.
4. Choose a counterparty.
5. A quote will be generated with an expiration time.
6. Complete the payment purpose field and upload documents if required.
7. Review and confirm the transaction.

Once submitted, you’ll see a confirmation screen with the option to start a new transaction or view your history.

6. Viewing Wallet-Specific Activity

Click on any wallet to:

• See a list of all transactions involving that asset.
• Apply filters to search by type, date, or status.
• Export the transaction list as a CSV file.
• Return to the full Balances view at any time.

Need a visual walkthrough?

You can access a short demo here and a video here.

Frequently asked questions

What are the regulatory requirements for sending/receiving funds?

Each payment is subject to compliance review and must be supported by a valid payment reason and appropriate documentation (e.g., invoice or contract).

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Why doesn’t the USDT amount match the amount I sent or expected to receive?

When converting between USD and USDT - whether sending or receiving - clients sometimes expect the amount to reflect only the agreed fee (e.g., 10 bps). For example, sending $10,000 USD with a 10 bps fee might suggest you’ll receive exactly 9,990 USDT.

However, USDT is not always worth exactly 1.00 USD. Like any asset, it has a market price that can fluctuate slightly depending on liquidity and trading conditions.

This means that the final amount of USDT delivered or received reflects both:

• The agreed fee
• And the current market price of USDT at the time of the transaction

What this means for you:

Even if your fee is fixed, the market price of USDT can lead to an amount that is slightly above or below your expectations.

To avoid surprises, we recommend checking the live market rate of USDT before confirming an on/off ramp transaction.

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My beneficiary is in pending status, how long does it take to get approved?

If the beneficiary is created within Conduit's operational hours, the review should take no more than 10 minutes.

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What are Conduit’s operational hours for payments?

Our operational hours are Monday to Friday, from 9:00 to 17:00 EST. You can submit payments outside these hours, but please note that quotes may be less favorable. For best pricing, we recommend submitting your transactions during business hours.

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