What does the status of my payment mean?

In Compliance Review: Your payment is under compliance review.

Processing Settlement: Your payment is being prepared for settlement.

Completed: Your payment has been successfully sent.

Rejected: Your payment could not be processed.

If a payment remains in the same status for an extended period, please contact the Payment Ops team for assistance.

Frequently asked questions

What are Conduit's operating hours for MXN and BRL transfers?

Transfers in MXN and BRL processed through the platform follow a rate schedule based on operating hours:

• Standard rate: 9:00 AM – 3:00 PM (ET)
• After-hours rate: 3:00 PM – 8:59 AM (ET, next day)

Please note that transactions submitted outside of standard hours may receive less favorable quotes. For best pricing, we recommend submitting transfers during standard business hours.

Can you reverse or recall a payment?

Once a payment is completed, it can only be recalled. However, a recall may take up to 7 business days and should only be requested in urgent cases.

Can I receive proof of payment?

Yes. For each offramp, the Ops team can provide IMAD/OMAD tracking upon request.

Can I send or receive funds from an individual?

• Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).
  • Exception: Transfers over $100K USD may be allowed with prior compliance approval.
• Outgoing payments: Funds cannot be sent to personal accounts.
  • Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).

For more details, check out our blog on Payments to and from Individuals.