# What does the status of my payment mean?

**In Compliance Review:** Your payment is under compliance review.

**Processing Settlement:** Your payment is being prepared for settlement.

**Completed:** Your payment has been successfully sent.

**Rejected:** Your payment could not be processed.

If a payment remains in the same status for an extended period, please contact the Payment Ops team for assistance.

## Frequently asked questions

### What are Conduit's operating hours for MXN and BRL transfers?

Transfers in MXN and BRL processed through the platform follow a rate schedule based on operating hours:

- **Standard rate:** 9:00 AM – 3:00 PM (ET)
- **After-hours rate:** 3:00 PM – 8:59 AM (ET, next day)

Please note that transactions submitted outside of standard hours may receive less favorable quotes. For best pricing, we recommend submitting transfers during standard business hours.

### Can you reverse or recall a payment?

Once a payment is completed, it can only be recalled. However, a recall may take up to 7 business days and should only be requested in urgent cases.

### Can I receive proof of payment?

Yes. For each offramp, the Ops team can provide IMAD/OMAD tracking upon request.

### Can I send or receive funds from an individual?

- **Incoming payments:** Personal accounts **cannot** send funds to Conduit (blocked/rejected).  
  - **Exception:** Transfers over **$100K USD** may be allowed with prior compliance approval.
- **Outgoing payments:** Funds **cannot** be sent to personal accounts.
  - **Exceptions:** Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).

For more details, check out our blog on Payments to and from Individuals.