# What type of supporting documentation do I need in order to send a payment?

To process a payment, you may need to provide one of the following:

- **Invoice**
- **Agreement/Contract**
- **Purchase Order**

Each document should include:  **Description of Goods/Services** – Clearly outline the items, quantities, and prices.

**Parties Involved** – Names, addresses, and contact details of both buyer and seller.

**Payment Terms** – Payment amounts, due dates, and accepted methods.

**Signatures** – Required for agreements/contracts to formalize the transaction.

**Business Justification** – If the purpose is unclear, a signed statement explaining the transaction may be required.

## Frequently asked questions

### Can you reverse or recall a payment?

Once a payment is completed, it can only be recalled. However, a recall may take up to 7 business days and should only be requested in urgent cases.

[Read more](https://support.conduitpay.com/article/can-you-reverse-or-recall-a-payment)

### Can I send or receive funds from an individual?

- **Incoming payments:** Personal accounts **cannot** send funds to Conduit (blocked/rejected).

- **Exception:** Transfers over **$100K USD** may be allowed with prior compliance approval.
- **Outgoing payments:** Funds **cannot** be sent to personal accounts.

- **Exceptions:** Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).

For more details, check out our blog on Payments to and from Individuals.

[Read more](https://support.conduitpay.com/article/sending-and-receiving-payments-from-individuals)

### What are the regulatory requirements for sending/receiving funds?

Each payment is subject to compliance review and must be supported by a valid payment reason and appropriate documentation (e.g., invoice or contract).

[Read more](https://support.conduitpay.com/article/what-are-the-regulatory-requirements-for-sending-receiving-funds)

### What information can I get to track a payment with my beneficiary bank?

The information required to track a payment depends on the payment method used:

- **Domestic wires:** You will need the **IMAD** (Input Message Accountability Data) or **OMAD** (Output Message Accountability Data) reference. These unique identifiers are assigned to wire transfers within the U.S. financial system and help banks locate transactions in their system.
- **SWIFT payments:** You will need the **MT103** document, which serves as proof of payment in international wire transfers. This message contains details such as sender and beneficiary information, transaction reference, and timestamps.

[Read more](https://support.conduitpay.com/article/what-information-can-i-get-to-track-a-payment-with-my-beneficiary-bank)