# FAQ

### Frequently Asked Questions (FAQ) - Customizable Take Rates

### What are Conduit's operating hours for MXN and BRL transfers?

### I invited a team member and they can’t log in. What should they do?

### What are Conduit’s operational hours for payments?

### Why doesn’t the USDT amount match the amount I sent or expected to receive?

### What is the minimum/maximum amount I can send with Conduit?

### Can I receive proof of payment?

### Do you support payments to high-risk or sanctioned countries?

### What are the regulatory requirements for sending/receiving funds?

### Can you reverse or recall a payment?

### What type of supporting documentation do I need in order to send a payment?

### What information can I get to track a payment with my beneficiary bank?

### How long does a transaction take?

### What are the minimum and maximum payment amounts I can send?

### I have submitted a payment with incorrect payment instructions, how long does it take for the wire to return?

### What does the status of my payment mean?

### The beneficiary I created is under compliance review. How long does it take?

## Still need help?

### Contact us: support@conduitpay.com