FAQ

What are Conduit's operating hours for MXN and BRL transfers?

Transfers in MXN and BRL processed through the platform follow a rate schedule based on operating hours:

• Standard rate: 9:00 AM – 3:00 PM (ET)
• After-hours rate: 3:00 PM – 8:59 AM (ET, next day)

Please note that transactions submitted outside of standard hours may receive less favorable quotes. For best pricing, we recommend submitting transfers during standard business hours.

I invited a team member and they can’t log in. What should they do?

If a user you've invited is having trouble logging in after creating their account and sees a message like "Create your organization", they should return to the invitation email and log in using the link provided.

What are Conduit’s operational hours for payments?

Our operational hours are Monday to Friday, from 9:00 to 17:00 EST.

You can submit payments outside these hours, but please note that quotes may be less favorable. For best pricing, we recommend submitting your transactions during business hours.

Why doesn’t the USDT amount match the amount I sent or expected to receive?

When converting between USD and USDT - whether sending or receiving - clients sometimes expect the amount to reflect only the agreed fee (e.g., 10 bps). For example, sending $10,000 USD with a 10 bps fee might suggest you’ll receive exactly 9,990 USDT.

However, USDT is not always worth exactly 1.00 USD. Like any asset, it has a market price that can fluctuate slightly depending on liquidity and trading conditions.

This means that the final amount of USDT delivered or received reflects both:

• The agreed fee
• And the current market price of USDT at the time of the transaction

Even if your fee is fixed, the market price of USDT can lead to an amount that is slightly above or below your expectations.

To avoid surprises, we recommend checking the live market rate of USDT before confirming an on/off ramp transaction.

What is the minimum/maximum amount I can send with Conduit?

The minimum amount required per transaction is 10,000 USD. If you send less than this, a $35 USD fixed fee will apply.

As for maximums, there are no absolute limits, but the web app has quote limits depending on the target currency:

• Stablecoins: No limit.
• USD: Maximum quote limit is $1.50M per transaction.
• BRL: Maximum quote limit is 15M per transaction.
• MXN: Maximum quote limit is 10M per transaction.
• EUR: Maximum quote limit is 1.50M per transaction.

Can I receive proof of payment?

Yes. For each offramp, the Ops team can provide IMAD/OMAD tracking upon request.

Do you support payments to high-risk or sanctioned countries?

Please refer to our prohibited countries list for details on restricted jurisdictions. A list of restricted countries can be found here.

What are the regulatory requirements for sending/receiving funds?

Each payment is subject to compliance review and must be supported by a valid payment reason and appropriate documentation (e.g., invoice or contract).

Can you reverse or recall a payment?

Once a payment is completed, it can only be recalled. However, a recall may take up to 7 business days and should only be requested in urgent cases.

Can I send or receive funds from an individual?

• Incoming payments: Personal accounts cannot send funds to Conduit (blocked/rejected).
  • Exception: Transfers over $100K USD may be allowed with prior compliance approval.
• Outgoing payments: Funds cannot be sent to personal accounts.
  • Exceptions: Payroll providers and approved payroll transactions for staff/contractors (subject to due diligence).

What type of supporting documentation do I need in order to send a payment?

To process a payment, you may need to provide one of the following:

• Invoice
• Agreement/Contract
• Purchase Order

Each document should include: Description of Goods/Services – Clearly outline the items, quantities, and prices.

Parties Involved – Names, addresses, and contact details of both buyer and seller.

Payment Terms – Payment amounts, due dates, and accepted methods.

Signatures – Required for agreements/contracts to formalize the transaction.

Business Justification – If the purpose is unclear, a signed statement explaining the transaction may be required.

What information can I get to track a payment with my beneficiary bank?

The information required to track a payment depends on the payment method used:

• Domestic wires: You will need the IMAD (Input Message Accountability Data) or OMAD (Output Message Accountability Data) reference. These unique identifiers are assigned to wire transfers within the U.S. financial system and help banks locate transactions in their system.
• SWIFT payments: You will need the MT103 document, which serves as proof of payment in international wire transfers. This message contains details such as sender and beneficiary information, transaction reference, and timestamps.

How long does a transaction take?

• Domestic USD: Up to 2 hours.
• International Wire Transfer: 2–8 hours, depending on the beneficiary’s timezone. If submitted outside the beneficiary bank’s operating hours, it will settle on the next business day (T+1).

What are the minimum and maximum payment amounts I can send?

• Minimum amount: $10,000 USD per transaction. A fixed fee of $35 USD will apply for transactions below this amount.
• Maximum amount: There is no set maximum, but transactions can be quoted up to $1,500,000 USD. For larger amounts, you can either split the transaction or contact our operations team for assistance.

I have submitted a payment with incorrect payment instructions, how long does it take for the wire to return?

Payments are typically returned the same day, subject to the operational hours of the beneficiary bank. The Payment Ops team will notify you as soon as the returned payment is received.

What does the status of my payment mean?

In Compliance Review: Your payment is under compliance review.

Processing Settlement: Your payment is being prepared for settlement.

Completed: Your payment has been successfully sent.

Rejected: Your payment could not be processed.

If a payment remains in the same status for an extended period, please contact the Payment Ops team for assistance.

My beneficiary is in pending status, how long does it take to get approved?

If the beneficiary is created within Conduit's operational hours, the review should take no more than 10 minutes.