# Understanding the True Sender and True Recipient To remain compliant and ensure that transactions are processed without delays or rejections, it’s important to correctly identify the **true sender** and **true recipient** for every transfer. This applies whether you’re making payments for your own business or facilitating transactions on behalf of your customers. ### **Why this matters** Compliance regulations require full visibility into the actual parties involved in each transaction—not just the platform or intermediary. Misidentifying these parties can result in: - Payment delays or rejections - Compliance review failures - Risk of limited access or account offboarding ## **Definitions** ### **True Sender** The **true sender** is the business that **provides the funds** for a transaction. - **If you're acting on behalf of a customer:** The customer is the true sender—not your business, even if the funds move through your accounts. _Example: Acme Corp pays a vendor via your platform. Acme Corp is the true sender._ - **If the funds come from your own business account:** Your company is the true sender. _Example: You pay a vendor directly from your operating account._ ### **True Recipient** The **true recipient** is the person or business that ultimately **receives and benefits from the funds**. - **If you're paying on behalf of a customer:** The final beneficiary (e.g. a vendor or contractor) is the true recipient—not your business, even if you receive the funds temporarily. _Example: Acme Corp pays a contractor via your platform. The contractor is the true recipient._ - **If the payment is for your own operations:** The vendor or internal account receiving the funds is the true recipient. _Example: You pay your law firm from your operating account. The law firm is the true recipient._ Please note that before submitting a transaction, it’s important to have the sender and recipient registered in the **Counterparties** section. If you’re not sure how to do that, you can follow this [guide](https://docs.conduit.financial/docs/introduction). ## **Examples by Payment Flow** Correctly identifying the **true sender** and **true recipient** depends on who is actually providing or receiving the funds—not who facilitates the payment. Below are common scenarios based on the type of transaction. ### Onramp (Fiat to Crypto) | Scenario | True Sender | True Recipient | | --- | --- | --- | | Your customer Acme Corp buys USDC through your platform. (You facilitate, but they provide the funds.) | Acme Corp (Bank) | Acme Corp (Wallet) | | You buy USDC for your company treasury. | Your Business (Bank) | Your Business (Wallet) | ### Offramp (Crypto to Fiat) | Scenario | True Sender | True Recipient | | --- | --- | --- | | Acme Corp sells USDC through your platform and pays Global Vendor Ltd. in fiat. | Acme Corp (Wallet) | Global Vendor Ltd. (Bank) | | You sell USDC from your company wallet and receive fiat in your bank account. | Your Business (Wallet) | Your Business (Bank) | ### Fiat-to-Fiat Conversion | Scenario | True Sender | True Recipient | | --- | --- | --- | | Acme Corp converts EUR to USD and receives the funds in their own account. | Acme Corp (EUR Bank) | Acme Corp (USD Bank) | | Acme Corp converts EUR to USD to pay a contractor. | Acme Corp (EUR Bank) | Contractor (USD Bank) | | You convert EUR to USD to pay a vendor or for internal treasury use. | Your Business (EUR Bank) | Your Business (Vendor Bank or Internal Account) | ### Same-Currency Transfers (e.g. USD to USD) | Scenario | True Sender | True Recipient | | --- | --- | --- | | Acme Corp pays a supplier in the same currency. | Acme Corp (Bank) | Supplier (Bank) | | Acme Corp transfers USD between its own accounts. | Acme Corp (Bank A) | Acme Corp (Bank B) | | You pay a vendor or move funds internally. | Your Business (Bank) | Your Business (Vendor or Internal Bank Account) | We’ve recorded a short video walking through real examples of how to correctly identify the true sender and true recipient in different scenarios: - [Watch the video in English](https://www.loom.com/share/61574ad4a0de48318d161baa77c02d79?sid=88d16f77-3826-4e11-b664-bcde70e44d6e) - [Watch the video in Spanish](https://www.loom.com/share/aa902935daee4dde89c4526d39299d40?sid=a741a842-7f6d-42fb-800b-a85145dd7770) ## **Before Submitting a Transaction** Before submitting a payment, take a moment to confirm the following. This helps ensure regulatory compliance and avoids unnecessary delays: - Am I correctly identifying the **true sender**—the actual provider of the funds? - Am I listing the **true recipient**—the final beneficiary of the payment? - Have I selected or created the correct **counterparties** based on who is truly involved? - Is this transaction truly for my business, or am I using company accounts to settle a customer’s obligation? If you're ever unsure, it's best to pause and verify. Accurate information protects both your business and your clients. ## Frequently asked questions ### Posso receber o comprovante de pagamento? Sim Para cada saída, a equipe de operações pode fornecer rastreamento IMAD/OMAD mediante solicitação. [Read more](https://support.conduitpay.com/pt/article/can-i-receive-proof-of-payment) ### What are Conduit's operating hours for MXN and BRL transfers? Transfers in MXN and BRL processed through the platform follow a rate schedule based on operating hours: - **Standard rate:** 9:00 AM – 3:00 PM (ET) - **After-hours rate:** 3:00 PM – 8:59 AM (ET, next day) Please note that transactions submitted outside of standard hours may receive less favorable quotes. For best pricing, we recommend submitting transfers during standard business hours. [Read more](https://support.conduitpay.com/pt/article/what-are-conduits-operating-hours-for-mxn-and-brl-transfers) ### Convidei um membro da equipe e ele não consegue fazer login. O que eles deveriam fazer? Se um usuário que você convidou estiver tendo problemas para fazer login depois de criar sua conta e ver uma mensagem como “Crie sua organização”, ele **deve retornar ao e-mail de convite** e faça login usando o link fornecido. [Read more](https://support.conduitpay.com/pt/article/i-invited-a-team-member-and-they-cant-log-in-what-should-they-do) ### Você pode reverter ou cancelar um pagamento? Depois que um pagamento é concluído, ele só pode ser recuperado. No entanto, um recall pode levar até 7 dias úteis e só deve ser solicitado em casos urgentes. [Read more](https://support.conduitpay.com/pt/article/can-you-reverse-or-recall-a-payment)